What Is an Administrative Assistant?
In offices, administrative assistants attend to visitor needs. They are generally the first point of contact when guests walk into a company. Since they handle scheduling appointments and interviews, they typically know who to expect. Assistants lead unfamiliar guests towards offices, conference rooms, or anywhere they may need to go.
To get their jobs done, secretaries rely on database management, spreadsheet, and word processing programs. They often keep track of things like vacation and sick days for the entire company. Associates even send out email reminders about holidays or company shutdowns. Team members also take notes during meetings and rewrite them as summaries.
Workers may create memos regarding company policy revisions or medical insurance updates. Because they have a general knowledge about the business as a whole, they become the go-to for questions about retirement and benefit packages.
On the more technical side of things, administrative assistants may update company websites or social media pages. They use the internet to order materials and coordinate travel plans. They arrange catered lunches and other activities or reach out to clients for important business requests.
Another aspect of administrative assistant work is the ongoing maintenance of company databases. These directories include financial details as well as personal employee info. Workers may need to develop expense reports or other studies based on these records.
Staff members perform various human resource tasks. This often involves planning meetings or scheduling conference calls. Workers catalog physical and electronic files, storing documents related to benefits and payroll. They respond to customer questions about product details and pricing schemes.