How to Become a Patient Access Rep in Florida

The demand for healthcare in Florida is growing rapidly.  Becoming a Patient Access Representative is a great way to get into the healthcare field without needing any clinical training.

Education & Training

You can get started through an online certification program:

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Get information on Patient Access Representative programs by entering your zip code and request enrollment information.

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Benefits of Taking a PAR Course

Upon completion you will be ready to take the following certification exams from the National Healthcareer Association:

  • Certified Medical Administrative Assistant (CMAA)
  • Certified Electronic Health Record Specialist (CEHRS)


How Long Does the Program Take?

It usually takes about 12 months.  This program involves around 250 hours of study.

The advantage is that, being entirely online, you can study from anywhere and it’s designed for you to take at your own pace.

With the open enrollment system, you can start anytime that suits you.

How Much Does It Cost?

Courses can cost you anywhere from $2000 to $5000, influenced by the provider and the depth of the curriculum.

The courses above cost $2,700.  You can pay in monthly installments if needed.

The cost also covers the fees for the certification exams.

What Will You Study?

Here are the key subjects you will study:

  • Foundational Knowledge:
    • Understanding Medical Terms and Body Systems: You’ll learn the basics about the human body, crucial for any healthcare profession.
    • The Basics of Pathology and Pharmacology: Gain an introductory understanding of diseases and the drugs used in their treatment.

    Administrative Skills:

    • Medical Office Procedures and Best Practices: Training in the daily operations of a medical office.
    • Handling Health Insurance and Medical Billing: Practical experience in medical billing and coding, essential for managing financial transactions.
    • Electronic Medical Records Management: Learning how to best use Electronic Health Record systems (EHRs), an important aspect of healthcare administration.

    Communication and Patient Care:

    • Enhancing Communication Skills: Work on your ability to interact effectively with colleagues and patients, ensuring clear and compassionate communication.
    • Improving Patient Experience: Understand how to make patients’ experiences positive, helping them feel comfortable and cared for.

    Legal and Ethical Considerations:

    • Laws, Ethics, and Maintaining Confidentiality: A deep dive into the legal and ethical responsibilities of healthcare professionals, focusing on the importance of confidentiality.

    Career Development:

    • Course Completion and Certification: At the end of the program, you’ll receive a completion certificate, which aids in preparing for further professional certifications.
    • Preparation for National Certification: The course includes vouchers for national certification exams and access to specialized study materials for the National Healthcareer Association’s exams.

    Employment Opportunities:

    • Career Paths: The course can help you begin your career in various roles, like patient services representative or medical front desk staff.

By covering these topics and more, the course ensures you possess a strong foundation to excel as a Patient Access Representative and flourish in any healthcare environment you choose.

Salary Range

Below are some average salaries as reported by major employment sites.


When it comes to obtaining certification to work as a Patient Access Representative, there are two key exams–the CMAA and the CEHRS. Their eligibility requirements are as follows:

For the Certified Medical Administrative Assistant (CMAA) exam, you’ll need:

  • Either a high school diploma or GED/high school equivalent
  • If you don’t have work experience, you should have completed a medical assistant training or education program within the last 5 years. Alternatively,
  • If you have a high school diploma or GED/high school equivalent and have at least 1 year of supervised work experience in the medical assisting field within the last 3 years, you also qualify to take the exam.

For the Certified Electronic Health Records Specialist (CEHRS) exam, you must:

  • Hold a high school diploma or GED/high school equivalent, and,
  • Similar to the CMAA, if you lack work experience, completion of an electronic health records specialist training or education program within the last 5 years will suffice, or,
  • You qualify to take the exam if you have a high school diploma or GED/high school equivalent and have at least 1 year of supervised work experience in the electronic health records specialist field within the last 3 years.

Certifications like these provide proof of your skills and are greatly valued by employers in various healthcare settings.

Career Overview

Job Description

At the intersection of healthcare and customer service, you’ll find Patient Access Representatives. They are the unsung heroes navigating the labyrinth of administrative healthcare tasks, ensuring every patient’s journey is smooth and stress-free. With their vast knowledge and keen problem-solving skills, these professionals thrive in the dynamic healthcare sector.

Job Duties

Here’s a snapshot of their crucial duties:

  • Serving as the first point of contact for patients, greeting them and providing any needed assistance.
  • Helping patients with appointment scheduling and securing easy and manageable time slots.
  • Handling the complex patient registration process, ensuring all the information is accurately documented.
  • Acting as a liaison between patients, healthcare providers, and insurance companies to ensure optimal communication.
  • Managing financial processes such as billing and insurance verification and tackling any related inquiries swiftly.

Places to Work

Many kinds of establishments, including hospitals, clinics, and private practices, have positions open for this profession.

Career Outlook

In all its essence, pursuing the career of a Patient Access Representative presents a golden opportunity. This could be your calling if you yearn for an impactful and fulfilling role—where every interaction can make a patient’s day better. Furthermore, as the healthcare landscape grows, the role guarantees job security and provides significant potential for career progression in Florida.

As a Patient Access Representative (PAR), your role will be crucial in the healthcare arena.

Search Patient Access Representative Programs

Get information on Patient Access Representative programs by entering your zip code and request enrollment information.

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